Parts and Warranty Information
Please call the retailer where you purchased your furniture, for more information about parts.
Please fill in this form here if you require a warranty claim: https://www.la-z-boy.com.au/warranty-claim, and a customer service representative will be in touch.
The Product Identification Tag (Product ID Tag) has the information you need to process your parts request or warranty claim. You will find this located on the underside of your furniture. Either on the underneath of the footrest or the sofa itself. On the Product ID Tag, you will find your Style, Serial Number, and Cover.
Limitations Applicable to all Warranties
All warranties are to the original purchaser from authorized retailers only. Warranties are not transferable. Proof of purchase is required for all claims. Warranties are only applicable in the Country of purchase.
All warranties are limited to manufacturing and material defects that appear under normal residential use.
Warranties are for repair, replacement, or substitution only, at La-Z-Boy's sole discretion.
Warranties are voided by evidence of excessive soiling, improper cleaning or treatment, abuse, or abnormal use. Warranties do not apply to products used for rental, business, institutional, or other non-residential uses.
Upholstered Furniture Warranties
Mechanism
| Reclining Mechanism Parts (Recliner/Glideaway/Power XR & XR+) | Lifetime |
| Lift Chair (Bronze/Sliver/Platinum & Platinum+) | Five Years |
| Flick Handle | Five Years |
| Nordic & Nordic Relax Recliners | Five Years |
| Bed Settee | Five Years |
Frame, Foam, Seat
| Base - Metal, Swivel and Wood Bases | Ten Years |
| Wood Legs, Arms & Handle | Ten Years |
| Metal Arms & Handle | Ten Years |
| Wood & Metal Frame Parts | Ten Years |
| Springs & Spring Systems | Ten Years |
Power/Electrical
| Electrical Parts & Motors | Two Years |
Fabric & Leather
| Leather | Three Years |
| Fabric | One Year |
| iClean™ Fabric | One Year |
| Conserve | One Year |
Miscellaneous
| Battery Pack | One Year |
| Plastic Components (Trays, non-lighted cup holders) | One Year |
| Inner Sprung Mattress | Two Years |